Kiosque das Piscinas is the online address of the store specialized in the sale of products for the maintenance of the same and decorative articles for swimming pools or Spas. Kiosque das Piscinas sells its products, remotely, via the Internet (website or e-mail), via telephone or mail.
The present General Conditions are presented in order to define the modalities of sale between Kiosque das Piscinas and its customers defined below. Becomes a customer under these general conditions, any natural person or legal entity that orders on the site www.kiosquedaspiscinas.com whether private customer or not.
1.1 Field of application
These General Terms and Conditions of Sale govern the sale of products from the website www.kiosquedaspiscinas.com on the day the order is validated. They apply whether the order was placed via Internet, e-mail, telephone or post.
1.2 Customer acceptance
The fact for the customer to validate his order automatically causes the express acceptance of these General Conditions of Sale. These conditions shall apply to the exclusion of all other conditions, unless otherwise agreed by both parties. The purchase by e-mail, by telephone, by fax or by post also implies the acceptance of the gifts. They can be read directly on our website. They can also be sent by e-mail, fax or post on request.
1.3 Modification of the General Conditions of Sale
Kiosque das Piscinas reserves the right to change without prior notice the conditions of use or other regulations published on our website. Therefore, you should regularly consult the conditions of use since the continued use of the website presupposes the unreserved acceptance of the changes made to them and the submission to the most recent version. The version of this regulation does not have a precise date, the orders are thus managed by the General Conditions in use and therefore in force on the date of order.
1.4 Characteristics of the products
Kiosque das Piscinas strives to present in the best way, the essential characteristics of products in collaboration with manufacturers. A confirmation of technical data is always possible by contacting our Services via phone or e-mail. The products offered comply with the European legislation in force and the standards applicable in Europe.
1.5 User Manual
Kiosque das Piscinas strives to provide, whenever possible, the user manual in the language of the consumer. Unfortunately, there are situations in which it may not be supplied in paper form, but only in computer format or downloaded directly from the Internet.
1.6.1 The sales prices indicated on the website are in Euros, with taxes and duties included in the retail prices.
1.6.2 If the prices of our suppliers are changed in any way, the prices shown on the website are therefore liable to change at any time.
1.6.3 All prices shown are correct except for errors in data entry. If an order is placed for an item whose price is incorrect we reserve the right to cancel the order and refund the amount paid to the customer.
2. Value Added Tax (VAT)
VAT applies to sales concluded with residents of the European Union. It does not apply to non-Portuguese EU companies with an intra-EU VAT number.
VAT does not apply to sales for export (Countries outside the European Union).
The invoice accompanies the goods and attests that VAT has been paid.
All prices include a VAT rate of 23% or 13%, depending on the law to which the products are subject.
3.1 Order preparation
When you place your order through the website, you must fill out the form presented. Before validating the order you must reread the form to confirm the data. Kiosque das Piscinas is not responsible for errors in sending e-mails, or errors in sending orders due to forms incorrectly filled.
3.2 Confirmation of order
The order confirmation is sent to the customer by automatic e-mail provided that the e-mail address given does not contain any errors.
3.3 Cancellation of order
Any customer can cancel his order at any time, unless it has been invoiced. In this case, if the customer does not really want the products ordered, he must accept the order and return it, at his own expense, that is, return it without opening it, mentioning "refused order". If the customer ordered via the website, you can cancel your order by phone, fax or e-mail. If the customer refuses to deliver the order, the amount of the initial shipping and return will be deducted from the amount of your refund.
3.4 Availability of products
Our product offers and prices are valid as long as they are visible on our website and at the limit of available stock. Further information can be indicated by phone, fax or e-mail.
If Kiosque das Piscinas cannot, by any means, obtain a product from the suppliers within the indicated period, the customer will be informed of the order status via e-mail or telephone. This way, the customer can choose to cancel his order or choose another product available. Kiosque das Piscinas reserves the right to refuse an order.
4.1 Form of payment
The customer may pay through the following forms of payment:
4.1.1 Cheque to the order of kiosk of the swimming pools
4.1.2 Bank Transfer
4.2 Lack of payment
Kiosque das Piscinas reserves the right to refuse to make a delivery or fulfill an order from a customer who has not paid in full or in part a product ordered.
All payments must be made within 3 working days after placing the order. After that time, the order will be cancelled.
4.3 Anti-Fraud Control
Uncovered cheques and all types of forged cheques or cards will be subject to immediate legal action.
4.4 Reservation of title
The Kiosque das Piscinas becomes the owner of the products until its payment by the customer.
The order form placed online by the customer does not serve as invoice.
Whatever the type of order and mode of payment, the customer will only receive the invoice together with the goods at the time of delivery.
6.1 Deadlines for order preparation
Orders placed over the Internet are handled on a first come, first served basis from Monday to Sunday.
The processing time of an order varies according to the availability of each product.
6.2 Transport times
The time limits for transporting the goods shall be indicated by the carrier. These are transmitted to the customer as an indication, in working days, and also depend on the accuracy of the address provided by the customer on the date of the order as well as its availability for receiving the order. Failure by the carrier to meet these deadlines may in no case compromise the responsibility of Kiosque das Piscinas. These deadlines are indicated to the customer when the goods are shipped.
The products to be shipped are packed and packaged so that they arrive at the place of delivery in perfect condition, always taking into account customer satisfaction.
If the customer placed his order on the site, an automatic order confirmation email will be sent. If the e-mail indicated by the customer is wrong the order will be processed after confirmation of your payment.
8.1 Place of delivery
The orders are delivered to the delivery address indicated by the customer on the order form.
8.2 Absence on the day of delivery
You will be informed of the expected delivery date of your order. You must indicate a delivery address where someone is always present between 9am and 6pm, just like in the workplace. If the delivery does not take place, you will be informed of the date and time the carrier was present. There will be a further attempt at delivery the next working day.
8.3 Delivery time
The estimated time of delivery varies between 1 and 30 days, for more information please contact our services.
8.4 Loss of orders
In this case, Kiosque das Piscinas is obliged to respect the deadlines imposed by the carrier for the declaration of loss and reimbursement of the shipment. Thus, the customer must also wait for these deadlines:
- Therefore, you have a maximum of 30 working days from the receipt of the e-mail confirmation of the shipment of the order to declare it lost, at Kiosque das Piscinas. Beyond this deadline no claim will be accepted.
- On the other hand, if the customer has declared the loss of the order within the deadline, Kiosque das Piscinas will have to open the complaint process. In this case, it is possible that Kiosque das Piscinas will ask the customer for the necessary documents to open the complaint process. The latter should provide the requested data as quickly as possible.
- Finally, the definitive answers concerning the investigations are given by the carrier within a period that varies from 1 to 3 weeks. There can be two types of situations: either the order is recovered and returned to the customer according to normal procedures, or the order is declared as lost by the carrier and Kiosque das Piscinas informs the customer to make a second shipment of the order or will be refunded the amount invoiced, as preferred by the customer.
8.5 Reception of the order
We recommend that all orders delivered should be checked and controlled, and that the customer makes the eve