Consumer Information (Law No. 144/2015, of 8 September)


In the event of a dispute, we inform you that the consumer can resort to the Alternative Dispute Resolution entities identified on the consumer portal, at www.consumidor.pt, or the Online Dispute Resolution entities identified at https://webgate.ec.europa.eu/odr.

The Alternative Dispute Resolution entities that currently exist are the following:


CNIACC - National Centre for Information and Arbitration of Consumer Disputes 

General competence 

E-mail: cniacc@unl.pt 

Web: http://www.arbitragemdeconsumo.org


Algarve Consumer Conflict Information, Measurement and Arbitration Centre 

Geographical area covered - contracts concluded in Faro District 

E-mail: apoio@consumidoronline.pt 

Web: http://www.consumidoronline.pt/


Coimbra District Consumer Conflict Arbitration Centre 

Geographical area covered - contracts concluded in the municipalities of: Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares. 

E-mail: geral@centrodearbitragemdecoimbra.com 

Web: http://www.centrodearbitragemdecoimbra.com


Lisbon Consumer Conflict Arbitration Centre 

Geographical area - contracts signed in the Lisbon Metropolitan Area: Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira. 

E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt 

Web: http://www.centroarbitragemlisboa.pt


Oporto Consumer Information and Arbitration Centre 

Geographical area of coverage - contracts signed in the Metropolitan Area of Porto: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia. 

E-mail: cicap@mail.telepac.pt 

Web: http://www.cicap.pt


Vale do Ave Consumer Conflict Arbitration Centre / Arbitration Court 

Geographical area of coverage - contracts signed in the municipalities of: Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho and Vizela. 

E-mail: triave@gmail.com 

Web: http://www.triave.pt


CIAB - Center for Information, Arbitration and Consumer Conflict 

Geographical area of Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho and Vila Verde. 

Email: geral@ciab.pt 

Web: http://www.ciab.pt


Madeira Consumer Conflict Arbitration Center 

Email: centroarbitragem.sras@gov-madeira.pt 

Web: http://www.srrh.gov-madeira.pt